Application Dev Mgmt (ServiceNow ITSM PO)

Lead definition and implementation of new features and platform enhancements, initially focusing on ITSM.
Recommendations on backlog prioritisation to DG's internal Product Owner and technical teams. Guidance on effective
end-to-end processes and integrations (ServiceNow-Jira handovers from L1/L2 support to L3 development). Knowledge
transfer and mentoring to DG's junior Product Owner. Translate business/operational requirements into clear epics, user
stories, acceptance criteria. Expert guidance on integration partner work, particularly for assurance capabilities.

• Extensive hands-on PO experience for ServiceNow ITSM; proven live-platform enhancement track record
• Deep practical knowledge: Incident, Problem, Change, Request Management - as configured + integrated within
ServiceNow
• Challenge requirements + proposed solutions; assess standard ServiceNow capabilities; guide towards maintainable
solutions
• Translate operational needs into actionable user stories; manage priorities; validate delivered functionality
• Strong understanding of Service Assurance and L1/L2/L3 support processes
• Steer system integrators + coach less experienced POs through practical collaboration
• English (German-speaking preferred)

• Telecommunications experience (significant advantage)